Shipping policy
Last updated: August 20, 2026
At Plastic Wave, we carefully prepare and package every order to ensure it arrives safely and in excellent condition.
Order Processing
Orders are processed and prepared for shipment as quickly as possible.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Orders placed during weekends or public holidays may be processed on the next business day.
Shipping Destinations
Plastic Wave ships within the Netherlands and to selected international destinations.
Available shipping methods, costs and estimated delivery times are shown at checkout based on your delivery address.
If shipping is not available to your destination, you will not be able to complete checkout for that address.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any shipping promotions or free-shipping offers will be clearly communicated on our website and applied where applicable.
Estimated Delivery Times
Estimated delivery times shown at checkout or provided by the carrier are estimates and are not guaranteed.
Delivery times may vary depending on the destination, carrier, customs processing, public holidays and other circumstances outside our reasonable control.
Tracking
Where tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
International Orders, Customs & Import Charges
Orders shipped outside the European Union may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Plastic Wave has no control over charges imposed by local customs authorities.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at info@plasticwave.nl.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
Delayed or Lost Shipments
Occasionally, shipments may be delayed due to circumstances outside our control.
If your tracking information has not updated for an unusually long period or you believe your shipment may be lost, please contact us at info@plasticwave.nl so we can investigate the shipment with the carrier.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer law where Plastic Wave remains legally responsible for delivery.
Damaged Shipments
Please inspect your order when it arrives.
If your order arrives damaged, please contact us as soon as possible at info@plasticwave.nl and include your order number and photographs of the packaging and damaged product.
We will assess the issue and provide an appropriate solution.
Contact
For questions regarding shipping or delivery, please contact:
Plastic Wave
Prins Bernhardstraat 50
5721 GC Asten
The Netherlands
Email: info@plasticwave.nl
Telephone: +31 6 42803183