Privacy policy
Last updated: August 20, 2026
Plastic Wave respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit plasticwave.nl, purchase our products, contact us or otherwise use our services.
Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our products and services.
Personal Information We Collect
Depending on how you interact with Plastic Wave, we may collect:
- Contact information, such as your name, address, shipping address, billing address, email address and telephone number.
- Order and transaction information, including products purchased, returns, refunds and payment information.
- Account information, if you create a customer account.
- Communications you send to us, including customer service enquiries.
- Technical information, such as your IP address, browser, device information and information about how you interact with our website.
- Marketing preferences, where applicable.
Payment information is processed through our payment providers. Plastic Wave does not independently store your complete payment card details.
How We Use Your Personal Information
We may process your personal information to:
- Process payments and fulfil your orders.
- Arrange delivery of your purchases.
- Process returns and refunds.
- Provide customer service.
- Maintain and secure our website and prevent fraud.
- Comply with legal and administrative obligations.
- Improve our website and services.
- Send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.
Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:
Performance of a contract
When processing is necessary to process and deliver your order or otherwise provide services you have requested.
Legal obligation
When we are required to process or retain information to comply with applicable laws, including tax and accounting obligations.
Legitimate interests
When processing is necessary for our legitimate business interests, such as securing our website, preventing fraud, providing customer support and improving our services, provided that these interests do not override your fundamental rights and freedoms.
Consent
Where your consent is required, for example for certain marketing activities or non-essential cookies. You may withdraw your consent at any time.
Shopify and Service Providers
Our store is hosted by Shopify.
Shopify processes certain personal information to provide and improve the e-commerce services used by Plastic Wave.
We may also share information with service providers that help us operate our business, such as payment processors, shipping providers, IT and hosting providers, analytics providers and other companies necessary to provide our services.
These parties may process personal information only as permitted or required under applicable data protection law and their respective agreements and privacy policies.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand how our website is used and, where applicable and with the required consent, for analytics and advertising.
Where consent is legally required for non-essential cookies, these technologies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences through the cookie controls available on our website.
International Data Transfers
Some of our service providers, including Shopify, may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, appropriate safeguards will be used as required by applicable data protection law, such as an adequacy decision or approved Standard Contractual Clauses.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service and comply with applicable legal, tax and accounting requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Privacy Rights
If the GDPR applies to you, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Request restriction of processing.
- Object to certain processing.
- Receive certain personal information in a portable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at info@plasticwave.nl.
We may need to verify your identity before processing a request.
You also have the right to lodge a complaint with the competent data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.
Marketing Communications
If you have subscribed to marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders or account.
Children’s Privacy
Our products and services are not directed at children and we do not knowingly collect personal information from children where doing so would be unlawful.
If you believe a child has provided personal information to us improperly, please contact us.
Third-Party Links
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own privacy policies, and Plastic Wave is not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, legal obligations or data-processing practices change.
When we make changes, we will update the “Last updated” date at the top of this page.
Contact
Plastic Wave is the data controller responsible for the personal information described in this Privacy Policy.
Plastic Wave
Prins Bernhardstraat 50
5721 GC Asten
The Netherlands
Email: info@plasticwave.nl
Telephone: +31 6 42803183